LEGAL
Privacy Policy
What we collect when you request a quote or make a reservation, what we do with it, and who else sees it.
Last updated 28 September 2026
1. Who we are
New York City Chauffeur Service is a trade name of Royal Premier Car Service, which operates this website and is responsible for the information described here. Contact details are in section 13.
2. What this policy covers
This policy covers newyorkcitychauffeurservice.com and the quote and reservation tools embedded on it. It does not cover other websites you may reach from here, which have their own policies.
3. Information you give us
When you request a quote or make a reservation, you provide some or all of the following:
- Your name
- Your email address and phone number
- Pickup and drop-off addresses
- Dates, times and the number of hours required
- Passenger count and luggage count
- Flight number and airline, on airport bookings
- Child seat requirements, including a child's age, where you request one
- Accessibility requirements, where you tell us about them
- Anything else you choose to put in a notes field or tell us by phone or email
We ask for these because they are what a reservation needs. We do not ask for information we do not use.
Our quote form is provided by Limo Anywhere, our reservation and quoting platform. When you submit that form, the information goes to Limo Anywhere's systems, where we access it. The same applies to the online reservation tool.
4. Information collected automatically
Our hosting provider keeps standard server logs, which record things like your IP address, browser type, the pages requested and the time of the request. These are used for security and to keep the site working. We do not use them to build a profile of you.
The embedded quote and reservation tools may set cookies that are necessary for them to function — for example, to keep your place as you move through the form.
5. Why we use your information
- To prepare and send you a quote
- To make, confirm, amend and fulfil a reservation
- To contact you about a booking, including if a pickup time needs to change
- To track a flight so that an airport pickup follows the aircraft
- To take payment and to issue invoices and receipts
- To keep records required for accounting, tax and insurance
- To respond to a question, complaint or claim
We do not sell your information. We do not share it with anyone for their own marketing purposes.
6. Who else sees your information
Only the parties we need to involve in order to provide the service:
- Limo Anywhere, our reservation and quoting platform, which holds booking records on our behalf
- Our payment processor, which handles card transactions
- Our website hosting provider, which operates the servers this site runs on
- Google, as the provider of the email account we use for correspondence
- Your assigned chauffeur, who receives the pickup details needed to complete your trip
- Professional advisers, insurers, or authorities, where we are required to disclose information by law or to defend a legal claim
Each of these receives only what it needs. None of them is permitted to use your information for its own marketing.
7. Payment information
Card details are entered into our reservation platform and handled by its payment processor. Full card numbers are not stored on this website and are not sent to us by email. Please do not send card details by email or in a form's notes field. If you do, we will delete them and ask you to provide payment through the proper channel.
8. Cookies and similar technologies
This website does not set advertising or tracking cookies. It does not use browser storage to profile visitors.
The embedded quote and reservation tools may set cookies strictly necessary for their operation. You can block or delete cookies in your browser settings, but the booking tools may not work correctly if you do.
9. Analytics and advertising
We do not currently run analytics software, advertising pixels, remarketing tags or conversion tracking on this website. If that changes, this section will be updated before the technology is installed.
10. Marketing email
We contact you about your own bookings. We do not currently send marketing or promotional email, and we do not add customers to a mailing list.
11. How long we keep it
Quote requests that do not become bookings are kept only as long as needed to follow up on them. Booking records, invoices and payment records are kept for as long as required for accounting, tax and insurance purposes, and to handle any claim arising from a trip. When information is no longer needed for those purposes, it is deleted.
12. Your choices and rights
You can ask us to:
- Tell you what information we hold about you
- Correct information that is wrong
- Delete information we no longer need to keep
- Stop contacting you, other than about a booking you have already made
Email us at the address in section 13 and we will respond. Depending on where you live, state law may give you additional rights — we will honour a request of the kinds listed above whether or not a particular law requires us to.
We cannot delete information we are required to keep for tax, accounting or insurance reasons, and we will tell you if that is the case.
13. Contact
Questions about this policy, or a request under section 12, should go to newyorkcitychauffeurservice@gmail.com, or by phone on 844-441-0003.
14. Children
This website is not directed to children and we do not knowingly collect information from anyone under 13. Children travel as passengers on reservations made by an adult, and we do not transport unaccompanied passengers under 18 without written parental or guardian consent.
15. Changes to this policy
We may update this policy. The current version is always the one on this page, and the last updated date appears at the top.