LEGAL
Terms and Conditions
The terms that apply when you make a reservation with us. Please read them before you book — placing a reservation means you accept them.
Last updated 27 September 2026
1. Who these terms are between
These terms apply to every reservation made through newyorkcitychauffeurservice.com. New York City Chauffeur Service is a trade name of Royal Premier Car Service, the licensed company that provides the transportation, holds the insurance and licensing, and is the party your reservation and invoice are with. In these terms, "we" and "us" mean Royal Premier Car Service, and "you" means the person making the reservation.
Placing a reservation, or travelling on a reservation someone else made for you, means these terms apply to that trip.
2. Making a reservation
Every trip is a reservation made in advance. We do not accept street pickups and we do not dispatch on demand.
Reservations should be made at least 24 hours before pickup where possible. Same-day reservations are often possible but depend on vehicle and chauffeur availability, and we cannot guarantee them. For anything inside 24 hours, please call rather than using the quote form.
A quote is not a reservation. Nothing is held until you confirm and we acknowledge the booking. You are responsible for the accuracy of the information you give us — pickup and drop-off addresses, times, flight numbers, passenger count and luggage count. A reservation made on incorrect information may not be able to be fulfilled, and may be treated as a no-show under section 10.
3. Quotes, rates and what is included
Trips are quoted as a flat rate, confirmed to you in writing before you book. The quoted rate does not change afterwards. We do not apply surge pricing, peak multipliers or post-trip recalculation.
The quoted rate includes the vehicle, the chauffeur, the complimentary waiting time set out in section 6, flight tracking on airport pickups, bottled water, assistance with luggage, and the standard luggage declared at the time of booking.
The following are billed in addition to the quoted rate:
- Tolls
- Parking charges
- Waiting time beyond the complimentary allowance in section 6
- Time beyond the hours booked on an hourly reservation, under section 5
- Meet and greet, where requested, under section 7
- Child seats, where requested, under section 8
- Any fee under section 12
Gratuity is included in the rate and is not billed separately.
4. Payment
We accept Visa, Mastercard, American Express and Discover. Payment processes at the time of booking.
Larger or special-event reservations may require a deposit. Where a deposit applies, we confirm it to you before it is taken.
Approved corporate accounts may arrange invoicing instead of payment at booking. Billing frequency and payment terms for an account are agreed in writing when the account is opened.
Reservations made through this website are fulfilled and billed by Royal Premier Car Service. Charges may appear on your card statement under that name.
5. Hourly and as-directed reservations
Hourly reservations are subject to a minimum number of hours by vehicle class: three hours for an executive sedan, three hours for a full-size SUV, and five hours for a Mercedes-Benz Sprinter.
Time used beyond the hours reserved is billed by the minute at the following rates: $1.50 per minute for an executive sedan, $2.00 per minute for a full-size SUV, and $3.00 per minute for a Mercedes-Benz Sprinter.
Extending an hourly reservation on the day is subject to the vehicle not being committed to a following reservation. We cannot guarantee an extension, and we recommend reserving the longer block where the schedule is uncertain.
6. Waiting time
Complimentary waiting time is included in the quoted rate as follows:
- Pickups at an address: 15 minutes from the scheduled pickup time
- Domestic flight arrivals: 45 minutes from the time the aircraft lands
- International flight arrivals: 60 minutes from the time the aircraft lands
- Private aviation arrivals: 15 minutes from the time the aircraft lands
Airport allowances run from actual landing time, not from your scheduled pickup time, because we track the flight. A delayed flight does not change your quoted rate.
Waiting beyond the complimentary allowance is billed by the minute at the rates in section 5. If you know you will need longer, please contact dispatch rather than allowing the allowance to run out.
7. Meet and greet
Meet and greet, where requested, is $30 plus parking. Your chauffeur parks and meets you inside the terminal with a name board rather than at the kerb. Parking charges incurred are added to the final bill.
8. Child seats
Child seats are available on request at the time of booking, at $30 per seat. They are sanitised, safety-inspected and fitted before the vehicle leaves.
Because seats are fitted in advance, they cannot be added on the day of travel. Please tell us the child's age and weight when you book so the correct type is fitted.
9. Luggage
The quoted rate covers the luggage declared at the time of booking. Passenger and luggage capacities are published on our Fleet page and are separate maximums — a vehicle's passenger maximum and its luggage maximum are not both available at the same time.
Oversized items, or items beyond what was declared, may require a larger vehicle at an additional charge, and we cannot guarantee a larger vehicle is available on the day. Please declare everything travelling with you when you book.
10. Changes, cancellations and no-shows
Changes. A change to a time, an address, a passenger count or a vehicle class is an amendment rather than a cancellation, and carries no fee where the vehicle remains available. Contact dispatch by phone to amend a reservation.
Cancellations. You receive a full refund on a cancellation made:
- 6 or more hours before the scheduled pickup, for an executive sedan or a full-size SUV
- 48 or more hours before the scheduled pickup, for a Mercedes-Benz Sprinter
Cancellations made inside those windows are charged in full, unless caused by weather, a natural disaster or a declared state of emergency.
No-shows. If the passenger is not at the pickup location at the end of the complimentary waiting period and has not contacted us, the reservation is charged in full. Contacting dispatch at any point before that prevents a no-show charge.
11. Refunds
Where a refund is due, it processes within 7 to 10 business days to the original payment method.
12. Conduct in the vehicle
Smoking, vaping and cannabis use are not permitted in any vehicle. A violation carries a $250 cleaning fee.
Consumption of alcohol in the vehicle is not permitted. Illegal drugs are not permitted.
Excessive mess requiring deep cleaning is charged between $250 and $1,000 depending on severity.
Passengers are liable for damage to a vehicle caused by them or by their guests.
Behaviour that endangers passengers, the chauffeur or other road users — including standing through a sunroof or leaning from a window — will end the trip immediately and without refund.
13. Pets and service animals
Pets are welcome when disclosed at the time of reservation, so that the appropriate vehicle is assigned. Service animals are always accepted and require no advance notice.
Additional cleaning fees under section 12 may apply where a pet leaves the vehicle requiring deep cleaning.
14. Unaccompanied minors
We do not transport unaccompanied passengers under the age of 18 without written parental or guardian consent provided in advance.
15. Accessibility
Folding wheelchairs and mobility aids are accommodated in the luggage area of our standard vehicles, and your chauffeur will assist with loading and unloading. Please tell us at the time of booking so that luggage space is reserved. We do not currently operate wheelchair-accessible vehicles in which a passenger remains seated in a wheelchair during travel.
16. Delays and limitation of liability
We plan routes and pickup times with margin, and we track flights on airport reservations. We are not liable for delays or losses arising from weather, traffic, road closures, accidents, mechanical failure, acts of a public authority, or other events outside our reasonable control.
Where we are liable, our liability for any reservation is limited to the amount paid for that reservation.
We are not affiliated with any airport, airline, cruise line, port authority or venue named on this website.
17. Privacy
Information you provide when requesting a quote or making a reservation is used to provide the service and is handled as described in our Privacy Policy.
18. Governing law
These terms are governed by the laws of the State of New Jersey.
19. Changes to these terms
We may update these terms. The version in force for your reservation is the version published on this page at the time you booked. The last updated date appears at the top of this page.
20. Contact
Questions about these terms, or notices under them, should be sent to newyorkcitychauffeurservice@gmail.com or raised by phone on 844-441-0003.