RATES & POLICIES
Rates and Policies
What a quote covers, what is billed on top, how long the chauffeur waits, and what happens if plans change — written out rather than buried in terms.
How rates work
Every trip is quoted as a flat rate before you book. The rate depends on the route, the vehicle class and the date, and once it is confirmed in writing it does not change afterwards. There is no surge pricing, no peak multiplier and no recalculation once the trip is finished.
We do not publish a rate card, and the reason is not evasiveness. A Manhattan transfer at 4pm on a Friday and the same transfer at 10am on a Tuesday are not the same job, and a published table would be either wrong or so hedged as to be useless. Send the route and you get the actual number.
What we do publish is everything below: what the rate includes, what is billed on top, and every fee that can appear on an invoice. There is nothing on a bill from us that is not on this page.
What is included, and what is billed on top
Included in your quoted rate
- The vehicle and a professional chauffeur for the booked trip
- Flight tracking on airport pickups, so the pickup follows the aircraft
- The complimentary waiting time set out below
- Bottled water in the vehicle
- Luggage assistance, including folding wheelchairs and mobility aids
- Standard luggage as declared at the time of booking
Billed in addition
- Tolls
- Parking charges
- Any waiting time beyond the complimentary allowance
- Any time used beyond the hours booked on an hourly reservation
- Meet and greet at the airport, where requested
- Child seats, where requested
- Gratuity, which is not included and is optional
Oversized or additional luggage beyond what was declared at booking may require a larger vehicle, which is quoted separately. Tell us what is travelling with you and this never comes up at the curb.
Request a quote
No payment required to get a price
Waiting time
Complimentary waiting time is included in every quote and depends on the pickup type:
| Local pickup (address) | 15 minutes from the scheduled pickup time |
| Domestic flight arrival | 45 minutes from landing |
| International flight arrival | 60 minutes from landing |
| Private aviation arrival | 15 minutes from landing |
Airport allowances run from the moment the aircraft lands, not from the time you booked, because your chauffeur is tracking the flight. A delayed flight does not cost you the booking and does not change the quoted rate.
Beyond the complimentary allowance, waiting is billed by the minute at the rates in the next section. If you know you will be longer — a slow bag claim, a connection, immigration — call dispatch rather than letting the clock run silently.
Additional time
Time beyond your booked hours, or beyond the complimentary waiting allowance, is billed by the minute:
| Executive sedan | $1.50 per minute |
| Full-size SUV | $2 per minute |
| Mercedes-Benz Sprinter | $3 per minute |
Billing by the minute rather than in half-hour blocks means a ten-minute overrun costs ten minutes. On hourly bookings it is still usually cheaper to book the longer block up front, because extending on the day depends on whether the vehicle is committed to another booking afterwards.
Hourly minimums
Hourly and as-directed bookings are subject to a minimum:
| Executive sedan | 3 hours |
| Full-size SUV | 3 hours |
| Mercedes-Benz Sprinter | 5 hours |
Fees
| Meet and greet (airport) | $30, plus parking |
| Child seat | $30 per seat, pre-installed |
| Smoking or vaping in the vehicle | $250 cleaning fee |
| Excessive mess requiring deep cleaning | $250 to $1,000 depending on severity |
Passengers are liable for damage to a vehicle caused by them or their guests. The cleaning fees above are not revenue, they are the cost of taking a vehicle out of service, and they apply rarely enough that most passengers will never see this section again.
Booking, payment and deposits
Advance notice
Reservations are best made at least 24 hours ahead. Same-day service is available subject to vehicle and chauffeur availability — call rather than using the form for anything inside 24 hours.
Payment methods
Visa, Mastercard, American Express and Discover. Corporate accounts may arrange invoicing on approval.
When payment is taken
Payment processes at the time of booking. Larger or special-event bookings may require a deposit, which is confirmed to you before it is taken.
Gratuity
Gratuity is not included in the fare. Tipping is optional and at whatever amount reflects your experience.
Cancellations, changes and no-shows
Sedans and SUVs
Full refund on cancellations made 6 or more hours before the scheduled pickup.
Sprinter vans
Full refund on cancellations made 48 or more hours before the scheduled pickup. The longer window reflects that a Sprinter booking takes a vehicle out of availability for a whole group movement.
Later cancellations
Cancellations inside those windows are charged in full, unless caused by weather, a natural disaster or a declared state of emergency.
No-shows
If the passenger is not at the pickup location and has not contacted us, the booking is charged the full fare. If anything changes, a phone call prevents this entirely.
Refunds process within 7 to 10 business days. Changes to an existing booking — a time, an address, a vehicle class — are not cancellations. Call dispatch and we will amend the reservation.
In the vehicle
Smoking, vaping and cannabis
Not permitted in any vehicle. A violation carries the cleaning fee above.
Alcohol
Consumption of alcohol in the vehicle is not permitted.
Pets
Welcome when disclosed at the time of reservation. Service animals are always accepted, with no notice required.
Unaccompanied minors
We do not transport unaccompanied passengers under 18 without written parental consent.
Safety
Behaviour that puts passengers or the chauffeur at risk ends the trip without refund. This is rare and we would rather state it than discover it.
Full terms
This page is a plain-language summary of the terms you agree to when you book. The complete Terms and Conditions govern in the event of any difference between the two.
Read the full Terms and Conditions →
Policies last verified 27 September 2026 against the operating company's Terms and Conditions.
Get a flat-rate quote
Send the route and the date and we will confirm the rate in writing before you book.